Phone Banking Officer - Ing Vysya Bank Ltd

Company Name : Ing Vysya Bank Ltd

Skills Required : Phone Banking Call Centrecustomer callsinboundvoice process

Experience Required : 0 - 2 Year(s)

Job Location : Bangalore

Walkin Date : 19 February 2014

Walkin Time : 09:00 a.m

Job Description :

1. Handling Customer calls regarding various queries Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Cross-selling
2. Assure Call Quality Answer calls in a courteous manner
Answer calls within one ring
Complaint logging ,tracking and closing
3. Process improvement Identify steps in work processes
Identify improvement opportunities and propose timely suggestions

Walkin Venue :

ING Vysya Bank
#22, Hara Chambers
K.H Road (Double Road)|
Bangalore- 560027

Posted in: Bangalore,Bank,Call Center,Customer Service Executive